Refund Policy

Industrial repair and maintenance services performed by Warehouse Repair Solutions LLC are generally non-refundable once completed. This reflects the nature of our work: once labor has been performed, equipment has been repaired, and materials have been installed, the value has been delivered and cannot be reversed.

By requesting and authorizing service, you acknowledge and accept that completed services are not subject to refund except in cases of demonstrated workmanship defects covered under our 30-day labor warranty (see Section 7 of our Terms and Conditions).

If you have concerns about completed work, please contact us promptly at info@warehouserepairllc.com or 912-561-2757 to discuss resolution options.

For projects requiring a deposit prior to scheduling or material procurement, the following deposit policies apply:

**Before Scheduling Confirmation:** Deposits paid before a service date has been confirmed and before materials have been ordered are fully refundable upon written cancellation request within 48 hours of payment.

**After Scheduling Confirmation — Before Material Purchase:** Deposits become 50% non-refundable once a service date has been confirmed and technicians have been scheduled, as this represents a reservation of labor capacity.

**After Material Purchase:** Once materials, parts, or specialty components have been ordered or purchased specifically for your project, the portion of the deposit covering those materials is non-refundable. The Company will provide documentation of material costs upon request.

**After Work Has Commenced:** Deposits are fully non-refundable once work has begun on-site.

Clients may cancel scheduled service appointments subject to the following terms:

**Cancellation with 48+ Hours Notice:** No cancellation fee. Any refundable deposit will be returned within 10 business days.

**Cancellation with 24–48 Hours Notice:** A cancellation fee of up to 25% of the quoted service amount may be applied to cover administrative and scheduling costs.

**Cancellation with Less Than 24 Hours Notice:** A cancellation fee of up to 50% of the quoted service amount may be applied. If a technician has already been dispatched, the fee increases to cover actual travel and labor costs incurred.

**Same-Day Cancellation / No-Show:** If a technician arrives at the scheduled location and cannot access the site or the client is unavailable, a trip charge will be assessed and is non-refundable.

Cancellations must be submitted in writing via email to info@warehouserepairllc.com or by calling 912-561-2757 during business hours. Cancellation fees will be invoiced separately if a deposit has not been collected.

Emergency repair services are subject to special billing terms:

- Emergency service fees are non-refundable once a technician has been dispatched, regardless of whether the repair is completed on the initial visit. - Emergency trip charges cover technician travel, time, and after-hours resource allocation and are billed in full. - If an emergency call results in a determination that repair is not feasible or requires a follow-up standard appointment, the emergency dispatch fee remains non-refundable. A new standard appointment will be scheduled at regular rates. - Premium emergency labor rates are disclosed prior to technician dispatch and are accepted by the client when authorizing emergency service.

For service calls requiring on-site diagnosis or inspection before a repair quote can be provided, a diagnostic fee may be assessed. This fee covers technician time, travel, and the cost of producing an accurate assessment.

Diagnostic and inspection fees are non-refundable, as they represent the delivery of a professional assessment service regardless of whether the client proceeds with the recommended repair.

If the client proceeds with the recommended repair following the diagnostic assessment, the diagnostic fee may be credited toward the total repair cost at the Company's discretion, as specified at the time of the assessment.

Preventive maintenance program agreements are subject to the following refund and cancellation terms:

**Monthly Contracts:** May be cancelled with 30 days written notice. No refund for the current billing period. Prepaid amounts for future periods will be refunded on a pro-rata basis.

**Quarterly Contracts:** May be cancelled with 30 days written notice. Refund for unused complete months within the prepaid quarter, less any services already rendered and a 10% administrative fee.

**Annual Contracts:** Annual preventive maintenance contracts require 60 days written notice of cancellation. Refund for unused complete months, less a 15% early termination fee and the cost of all services rendered to date.

No refunds are issued for services already performed under any preventive maintenance agreement.

Partial refunds may be considered on a case-by-case basis in the following circumstances:

- A service was partially completed due to circumstances within the Company's control - Materials were over-ordered and unused materials can be returned to suppliers - A billing error resulted in an overcharge - A documented workmanship issue is confirmed and remediation is not feasible

Partial refund requests must be submitted in writing to info@warehouserepairllc.com within 15 business days of service completion. Requests submitted after this period will not be considered. The Company reserves the right to assess all partial refund requests and issue decisions within 15 business days of receipt.

Projects involving custom fabrication, specialty ordered parts, or non-standard materials are subject to modified refund terms:

- Custom-ordered components are non-refundable once ordered, as they cannot be returned to suppliers. - If a custom project is cancelled after fabrication has begun, you will be responsible for the cost of materials and labor incurred to date. - For specialty equipment repairs requiring imported or long-lead-time parts, deposits covering those parts are non-refundable once the order has been placed with the supplier.

Custom project terms will be specified in writing on the project quote and work authorization.

In certain circumstances, scheduling and administrative fees may be assessed:

- **Rescheduling Fee:** If an appointment is rescheduled more than twice by the client, a nominal rescheduling administrative fee may apply. - **Return Trip Fee:** If a return visit is required due to client-caused delays (e.g., site not ready, access issues), a return trip fee will be assessed. - **Documentation Fees:** Requests for detailed project reports, photos, or warranty documentation beyond standard service records may incur administrative fees.

These fees are non-refundable as they represent actual administrative costs incurred.

We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute. Most billing issues can be resolved quickly through direct communication.

If a chargeback is initiated without prior attempt at direct resolution, we reserve the right to: - Suspend or terminate ongoing service relationships - Pursue collection of the disputed amount plus any chargeback fees imposed by the payment processor - Provide documentation to the payment processor supporting the validity of the original charge

Fraudulent chargebacks may be reported to appropriate authorities and may result in legal action.

Client satisfaction is important to us. If you are dissatisfied with any aspect of our service, please contact us within 15 business days of service completion:

**Email:** info@warehouserepairllc.com **Phone:** 912-561-2757

We will investigate all service quality concerns and, where a workmanship defect is confirmed, we will: - Return to correct the defect at no additional charge (preferred resolution) - Provide a partial credit toward future services - Issue a partial refund where correction is not feasible

Service dissatisfaction claims that do not involve a demonstrable workmanship defect (e.g., dissatisfaction with the appearance of a structural repair that functions correctly) are not eligible for refunds but will be reviewed for service improvement purposes.

Approved refunds will be processed using the original payment method within 10–15 business days of approval. Processing times may vary depending on your financial institution.

Refunds will be issued to the same payment method used for the original transaction. If the original payment method is no longer valid, alternative arrangements will be made by mutual agreement.

The Company is not responsible for delays in refund processing caused by financial institutions.

For all billing questions, refund requests, or payment disputes, please contact:

Warehouse Repair Solutions LLC Billing Department 208 Brighton Woods Dr Pooler, GA 31322

Email: info@warehouserepairllc.com Phone: 912-561-2757 Business Hours: Monday–Friday, 8:00 AM – 6:00 PM Eastern Time

Please include your name, company name, service date, invoice number (if applicable), and a description of your concern when contacting us regarding billing matters.